Director, Inner City Capital Connections
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Job Description
Director leading and growing Inner City Capital Connections program for small business owners in underserved communities. Overseeing recruitment, partnerships, program delivery, and stakeholder engagement to drive impact.
Responsibilities:
- Develop and execute a national recruitment and outreach strategy to consistently meet enrollment goals across all ICCC cohorts.
- Build and maintain strategic partnerships with chambers of commerce, CDFIs, financial institutions, economic development organizations, universities, business associations, and entrepreneurial support organizations.
- Work in partnership with the Director of Alumni Affairs to oversee recruitment campaigns, marketing initiatives, referral partnerships, alumni engagement, and lead generation efforts.
- Analyze recruitment performance data and continuously improve outreach strategies to maximize enrollment and participant quality.
- Identify opportunities to expand ICCC into new markets, industries, and strategic partnerships.
- Serve as the primary external representative for ICCC.
- Cultivate and steward relationships with corporate funders, foundations, ecosystem partners, community organizations, faculty, and program supporters.
- Partner closely with ICIC's Development team to support fundraising, grant proposals, reporting, and funder stewardship.
- Represent ICCC at conferences, speaking engagements, partner meetings, and industry events.
- Develop strategies to strengthen stakeholder engagement and increase ICCC's visibility and impact nationally.
- Lead the faculty team in the successful delivery of all ICCC programming across multiple in-person and virtual markets.
- Oversee program planning, logistics, participant communications, faculty engagement, curriculum implementation, and event execution.
- Ensure a high-quality participant experience from recruitment through graduation and alumni engagement.
- Monitor enrollment, attendance, retention, graduation, satisfaction, and program impact metrics.
- Lead continuous improvement efforts of faculty that enhance participant engagement, operational efficiency, and overall program effectiveness.
- Oversee the faculty in the ongoing management and evolution of the ICCC curriculum to ensure it remains relevant, practical, and responsive to entrepreneur needs.
- Recruit, onboard, manage, and evaluate faculty, coaches, and subject matter experts.
- Ensure consistency and quality across all program delivery markets.
- Work with the faculty to identify opportunities to introduce new content, learning experiences, and alumni programming.
- Lead, coach, and develop a team of professionals responsible for recruitment, outreach, program operations, participant engagement, and program delivery.
- Establish clear goals, performance expectations, and accountability measures for the team.
- Foster a collaborative, high-performing culture focused on continuous improvement and exceptional service.
- Oversee hiring, onboarding, professional development, and performance management.
- Manage the ICCC budget in partnership with ICIC Finance.
- Utilize program data and participant feedback to inform strategic planning and organizational decision-making.
- Collaborate across ICIC departments including Development, Marketing, Research, Alumni Affairs, and Finance.
- Participate as a member of ICIC's leadership team, contributing to organizational strategy and cross-functional initiatives.
Requirements:
- 7+ years of progressively responsible leadership experience in program management, business development, economic development, nonprofit management, entrepreneurship support, or workforce development.
- Demonstrated success recruiting participants, customers, or members into programs or initiatives.
- Proven ability to build strategic partnerships and manage high-level external relationships.
- Exceptional communication and presentation skills.
- Experience managing complex, multi-site programs with multiple stakeholders.
- Strong project management and organizational skills with the ability to manage competing priorities.
- Experience leading and developing high-performing teams.
- Data-driven mindset with experience using metrics to improve performance.
- Experience with CRM systems (Salesforce preferred) and project management platforms (Monday.com preferred).
Benefits:
- Three weeks of vacation per year to start, with an additional day added for each year of service up to 5 years
- Thirteen days of paid holidays, half days on Fridays before long weekends, plus one floating holiday
- Ten days of paid sick leave and two days paid personal leave each calendar year
- Health, Dental, Vision Insurance (70% paid by ICIC)
- 401(k) Retirement Plan with employer matching up to 4% after the first year of employment
- Up to 16 weeks of paid Parental leave
- Individual Professional Development benefit of $1000 each year
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