Director of Client Services
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Job Description
Director of Client Services leading a team to drive client retention and growth at Lightcast. Responsibilities include coaching, consultative sales, and data-driven decision-making.
Responsibilities:
- Develop and coach Account Managers to deliver exceptional client service
- Drive client renewals and upsell opportunities
- Define and monitor key performance indicators (KPIs) for retention and product adoption
- Leverage data and analytics to guide account strategy and team performance
- Maintain deep knowledge of client use cases and translate client insights into actionable recommendations
Requirements:
- Bachelor’s degree in Business, Marketing, Communications, Management, or a related field (or equivalent combination of education and experience).
- 5+ years of experience in Account Management, Client Services, Customer Success, or a related field, including leadership responsibility.
- Proven success leading and developing high-performing client-facing teams.
- Demonstrated experience in consultative sales, account growth, renewals, upselling, cross-selling, or revenue ownership.
- Strong strategic planning, analytical, and problem-solving skills with the ability to use data to drive decisions.
- Experience implementing scalable customer success or client service processes.
- Excellent communication, presentation, stakeholder management, and relationship-building skills.
- Highly organized, adaptable, proactive, and results-oriented with a continuous improvement mindset.
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