Director of Clinical Services – Value and Innovation
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Job Description
Director of Clinical Services accountable for operational excellence in healthcare, driving patient care improvements through clinical leadership partnerships. Requires strong management and communication skills in healthcare settings.
Responsibilities:
- The Director of Clinical Services (DCS) is accountable for clinical and operational excellence within a defined book of business in an Envision Physician Services operating unit.
- This position drives improvements in patient care processes and outcomes by partnering with local practice medical leadership and front-line clinicians.
- Within a defined book of business, the DCS balances the needs and opportunities of a client with internal EMG relationships throughout their portfolio.
- The DCS identifies areas of opportunity within their book of business and works collaboratively with operating unit leadership team to provide partnership to medical directors and clients towards performance enhancement and goal achievement.
- The DCS drives implementation of clinical quality, service line clinical operations, corporate initiatives.
- In addition, the DCS leverages their client relationships to influence and ultimately improve clinician engagement, customer value and contract retention by partnering with Envision business owners.
- They will evaluate and identify areas of opportunity for improvement with our health system and hospital.
- Participates and supports initiatives dedicated to delivery of safe, high quality, patient centered care.
Requirements:
- Track record of results to include but not limited to physician relations, health systems structures / care transitions, quality, clinical operations, and building relationships
- Experience in physician relations, quality, process enhancements and customer service
- Ability to communicate effectively with executive management, including EMG leadership (VP, SVP) and health system C-suite leadership at the region, division, and / or site level
- Bachelor’s degree required; Master’s degree preferred
- RN required
- 5-10 years of relevant hospital experience including 5 plus years of clinical departmental leadership at a healthcare facility
- 5 plus years of people leadership experience
- LEAN / Six Sigma training preferred (must be obtained within first 12 months in role)
- Expert proficiency with Microsoft Office suite (Word, Excel, PowerPoint)
- Advanced ability for data acquisition, analysis, and visualization towards promoting education, presenting results and or tracking/monitoring performance and successes
- Flowchart and Diagramming software (e.g., Visio)
Benefits:
- At Envision Healthcare, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision Healthcare offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.
- Envision Healthcare offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.
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