Director of Enterprise Accounts
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Job Description
Director serving as executive advocate for Evans Transportation Services' strategic enterprise logistics customers. Driving account growth, profitability, operational excellence, and cross-functional alignment.
Responsibilities:
- Serve as the leadership relationship owner for assigned industries and strategic enterprise customers
- Build and maintain trusted relationships with executive decision makers across procurement, transportation, operations, engineering, finance, and supply chain
- Lead Executive Business Reviews, strategic planning sessions, and long-term account planning
- Represent customer priorities throughout Evans while aligning them with Evans' strategic objectives
- Develop and execute multi-year strategic account plans focused on revenue growth, retention, profitability, and solution expansion
- Identify opportunities to expand Evans' services across business units, facilities, and transportation modes
- Lead enterprise-level contract strategy, commercial discussions, and strategic initiatives
- Coordinate Sales, Operations, Pricing, Carrier Development, Carrier Procurement, Claims, Technology, Billing, Finance, and Commercial Strategy teams around shared customer goals
- Identify new revenue opportunities and develop strategies to increase wallet share
- Evaluate competitive threats and market trends and develop proactive growth initiatives
- Support facility launches, capital projects, and expansion initiatives
- Champion operational consistency and continuous improvement across customer programs
- Monitor KPIs, service metrics, claims performance, and customer satisfaction
- Lead executive-level resolution of operational challenges and customer escalations
- Own financial performance, profitability, forecasting, budgeting, revenue, gross profit, and cost-to-serve for the assigned industry segment
- Partner with the VP of Strategy & Operations on division-wide initiatives
- Share customer intelligence and best practices across the Strategic Solutions Division
- Mentor internal teams on customer strategy, industry trends, and specialized logistics solutions
Requirements:
- 8–12 years of progressive leadership experience in transportation, logistics, supply chain, or enterprise account management
- Demonstrated success managing Fortune 500 or other large strategic customer relationships
- Strong understanding of commercial strategy, operations, finance, and relationship management
- Experience leading cross-functional teams without direct reporting authority
- Exceptional executive communication and relationship-building skills
- Experience supporting large equipment manufacturers, infrastructure sector organizations, or complex industrial customers preferred
- Knowledge of Heavy Haul, Project Logistics, Data Center Logistics, Government transportation, or specialized freight solutions preferred
- Experience managing large-scale transportation programs with multiple stakeholders preferred
- Strong financial acumen, including pricing strategy, profitability analysis, budgeting, and forecasting preferred
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