Director of GBS Transformation
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Job Description
Director of GBS Transformation leading high-impact client engagements at a fast-growing consulting firm. Responsible for organizational design and transformation strategies for C-suite leaders.
Responsibilities:
- Lead the design, benchmarking, and implementation of global GBS, Shared Services, and Global Process Ownership (GPO) frameworks.
- Conduct maturity reviews, financial baselining, and opportunity assessments to build high-yield business cases and transformation roadmaps.
- Structure service management frameworks, accountability metrics, and continuous improvement models that optimize service quality.
- Advise clients on captive, hybrid, and outsourced delivery models across corporate functions (Finance, HR, Procurement, IT).
- Drive end-to-end RFP/RFI lifecycles, global location strategy assessments, commercial due diligence, and contract negotiations.
- Design retained organization models and partner frameworks to maximize third-party value, contract renewals, and supplier transitions.
- Lead multi-functional, international transformation programs and complex shared services migrations while mitigating delivery risks.
- Establish Transformation Management Offices (TMOs) to monitor budgets, track timelines, and guarantee full benefits realization.
- Orchestrate business process redesign and automation initiatives (ERP, workflow, digital platforms) to optimize efficiency and compliance.
- Act as a trusted independent advisor, facilitating executive workshops, steering committees, and strategic decision-making sessions.
- Spearhead consulting proposal development, RFP responses, and account growth strategies to expand practice market share.
- Contribute to corporate thought leadership and mentor consultants to foster team capabilities and institutional knowledge.
Requirements:
- 15+ Years of experience across tier-one consulting, GBS, Shared Services, sourcing advisory, and enterprise-wide transformation environments.
- Proven track record designing and deploying global GBS, captive, outsourced, and hybrid operating models across corporate functions (Finance, HR, IT, Procurement).
- Demonstrated success leading multi-country, cross-functional transition and transformation programs from feasibility through to stabilization.
- Expert in supplier selection, commercial contract negotiations, location strategy, and third-party vendor governance frameworks.
- Accomplished in managing board-level stakeholders, facilitating executive alignment, and driving consulting business development and sales.
- Supported by relevant professional qualifications (e.g., MBA, PMP/Prince2, Lean Six Sigma, or financial certifications).
Benefits:
- Permanent contract collaboration
- Occasional business travels
- Fully remote work in a stable, multinational company
- Opportunity for self development
- Flexible schedule
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