Director – Relationship Management
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Job Description
Relationship Management Director leading B2B client partnerships, renewals, and expansion. Scaling revenue for zerohash’s crypto and stablecoin infrastructure platform.
Responsibilities:
- Build and maintain relationships with key client stakeholders and drive joint initiatives
- Develop customer relationships into zerohash advocates
- Lead, coach, and serve as escalation point for a team of relationship managers
- Coordinate with sales, marketing, product, legal, finance, engineering, and other cross-functional teams
- Lead monthly client calls and quarterly business reviews
- Contribute to monthly revenue tracking and reporting for leadership and clients
- Create account-based strategies focused on enablement, account mapping, share-of-wallet expansion, upselling, and co-marketing
- Channel client feedback internally and influence product roadmaps
- Identify upsell, cross-sell, and new-product adoption opportunities
- Negotiate client agreements, contracts, and legal documents
- Ensure high service delivery measured by NPS
- Design and implement data-driven client satisfaction reporting
- Own retention and contract renewals
- Improve client-related operational processes and CRM/internal systems
Requirements:
- Bachelor's degree or equivalent practical experience
- 7-10 years of experience in B2B Relationship Management/ Business Development
- At least 2 years of demonstrated experience in people management and leadership
- Experience growing client relationships including cross-sell/expansion
- Exceptional written and verbal communication; able to explain complex topics simply
- Strong interpersonal skills and ability to build and maintain relationships with diverse stakeholders
- Ability to work independently in a fast-paced environment
- Experience working in a complex ecosystem of SaaS or payments products
- Ability to translate complex business concepts into concise, easy-to-understand conversations and structure nebulous problems
- Travel requirements up to 20% to zerohash offices and client locations
- Experience in fintech, brokerage, payments, and/or the crypto industry
- Experience working with product and engineering teams
- Motivated by zerohash’s mission and creating a best-in-class client experience
- Highly self-motivated, proactive, and effective in a fast-paced, dynamic environment
- Motivated by a startup environment
Benefits:
- Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
- Vision & Dental Insurance (U.S. only)
- Chance to earn equity
- Maternity & Paternity leave (after 6 months)
- WeWork All Access Membership
- WFH Yearly Stipend
- L&D Yearly Stipend (after 6 months)
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