Director, Rx Clinical Operations
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Job Description
Director leading patient operations in the digital health space at Fuze Health. Managing multiple teams to enhance healthcare delivery and patient experiences.
Responsibilities:
- Oversee the performance and growth of Customer Service, Prescription Processing, Client-specific teams, managing both internal staff and external vendors
- Lead operational excellence across central fill pharmacy networks and courier delivery operations
- Lead your team with Key Performance Indicators (KPIs) to drive business success and increase efficiency while lowering the cost-to-fill on an annual basis
- Manage quality, turnaround time (TAT), and customer satisfaction metrics to ensure FuzeRx remains the preferred infrastructure partner for telehealth and pharma partners
- Establish requirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
- Analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
- Lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience
Requirements:
- 10+ years of progressive leadership experience in pharmacy services, digital health, or health tech sectors
- Proven track record of managing complex, multi-product patient operations teams within a highly regulated, compliance-intensive environment
- Mastered the ability to implement new programs and procedures that drive business transformation and organic revenue growth
- Experience managing omni-channel support (email, text, etc.) and a deep understanding of CRM and EMR systems, TPOS a plus
- Strong organizational planning skills and the ability to navigate ambiguity in a rapidly evolving market
- Excellent communication skills with the ability to convey complex operational data to diverse audiences, including executive stakeholders
- Preferred: Experience building or scaling digital pharmacy or specialty pharmacy infrastructure platforms
Benefits:
- dental, vision, and multiple group medical plans to choose from
- a 401(k) retirement savings plan
- group life insurance
- accidental death and dismemberment (AD&D) insurance
- flexible spending account (FSA) and health savings account (HSA)
- commuter benefits
- employer-paid short-term (STD) and long-term disability (LTD) insurance
- additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
- flexible vacation time
- accrued paid sick time
- 10 paid holidays
- (2 floating holidays for full time non-exempt employees)
- eight weeks of paid parental leave for eligible employees
- additional paid weeks for the birthing parent
- 4 weeks paid caregiver leave
- a Lifestyle Spending Account allowance each month
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