Director, Solution Enablement
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Job Description
Director of Solution Enablement at GW RhythmX leading strategy and execution of service delivery to enhance customer outcomes. Collaborating cross-functionally to achieve operational excellence.
Responsibilities:
- Lead service delivery, including communicating the value of GW RhythmX products, workflow optimization, and customer education.
- Ensure timely and effective triage, escalation, and resolution of customer issues in accordance with defined SLAs in partnership with Support.
- Monitor service performance metrics and proactively address gaps in adoption, utilization, and service quality.
- Identify systemic service delivery gaps and drive organizational improvements in partnership with Client Operations leadership.
- Partner with Product, Engineering, Implementation, and Support leadership to improve product usability and service delivery effectiveness.
Requirements:
- 8+ years of experience in customer success, service delivery, or customer operations in a SaaS or healthcare technology environment
- Proven experience building scalable service delivery operations
- Strong strategic, operational, and leadership capabilities
- Executive presence and ability to influence cross-functional stakeholders.
Benefits:
- exceptionally generous paid time away from work
- a variety of paid leave programs
- savings opportunities with 401(k) and incentive plans
- internal education programs
- full array of health benefits
- fitness reimbursement
- cell phone subsidy
- casual offices with snacks and drinks
- peer recognition programs
- health advocacy and employee assistance programs
- chili cook-offs
- pet insurance (yes, really) and so much more
- an environment that supports YOU.
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