Director, Technology
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Job Description
Director of Technology at Grüns, responsible for managing core operational systems and ensuring scalability. Own system configurations and cross-platform workflows for enhanced efficiency.
Responsibilities:
- Own system administration and configuration
- Manage permissions, roles, workflows, and system logic across Grüns’ core platforms.
- Maintain SKU and item master integrity to ensure clean data across all systems.
- Act as the source of truth for “how our systems are set up and why.”
- Own cross-system order flows
- Define and own what should happen across the full order lifecycle: Order creation → ERP→ fulfillment → invoicing → returns/adjustments.
- Ensure flows are clearly defined and reliable across DTC, Amazon, TikTok Shop, and Retail.
- Identify and remove risks that impact customer experience or financial accuracy.
- Lead issue triage and incident management
- Proactively monitor systems to catch issues before they escalate.
- Own incident response, root-cause analysis, and long-term fixes.
- Coordinate with internal teams and external vendors to resolve issues quickly and permanently.
- Manage vendors and technology partners
- Own relationships with key partners including Fulfil, Crstl, Alloy, and EDI providers.
- Lead EDI onboarding and retailer integrations with standardized, repeatable processes.
- Manage tickets, escalations, and implementation timelines to completion.
- Build documentation and operational clarity
- Create and maintain SOPs, runbooks, and training materials for system workflows.
- Document “how we do X” so systems knowledge is institutionalized, not person-dependent.
- Enable teams to operate confidently within systems without constant ad-hoc support.
Requirements:
- 5+ years in a technology or systems leadership role owning backend platforms.
- Proven experience in a DTC and/or Retail environment.
- Has operated in fast-growing companies where systems maturity needed to scale quickly.
- Familiarity with data concepts such as SQL, reporting pipelines, and self-service analytics (nice to have).
- Comfortable navigating complex integrations without relying on engineering teams.
- Experienced working closely with Operations, Finance, CX, Growth, and IT.
- Able to translate technical constraints into business-friendly decisions.
- Trusted partner who brings clarity, not confusion.
- Moves quickly and iteratively in agile environments.
- Takes full ownership of outcomes, not just tasks.
- Balances speed with thoughtfulness and continuous improvement.
- Manages multiple priorities without losing system integrity.
Benefits:
- competitive equity packages
- comprehensive set of benefits designed to support the well-being, growth, and balance of our team
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