Document and Vendor Governance Specialist
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Job Description
Document and Vendor Governance Specialist managing PacificSource’s healthcare print governance, document lifecycle, and fulfillment vendors. Improving compliance, reporting, workflows, and operational costs.
Responsibilities:
- Administer and maintain enterprise print governance processes, standards, and approval workflows
- Serve as the primary operational liaison for print and fulfillment vendors
- Monitor vendor performance, service level agreements, and contractual obligations, escalating issues as needed
- Coordinate annual reviews of enterprise print documents with business owners and stakeholders
- Evaluate and coordinate new print and fulfillment requests to ensure alignment with governance standards and operational requirements
- Maintain the enterprise print inventory, document catalog, and related records
- Coordinate document production changes, vendor implementations, and fulfillment enhancements
- Analyze print utilization, operational trends, and spending patterns to identify cost-saving opportunities and process improvements
- Develop and maintain vendor scorecards, performance metrics, and operational reporting
- Promote compliance with enterprise print standards and governance requirements through consultation, communication, and oversight
- Assist with enterprise fulfillment projects
- Participate in vendor onboarding, implementation, testing, and deployment activities
- Support operational reporting, performance monitoring, and continuous improvement initiatives
- Develop, maintain, and update standard operating procedures and process documentation
- Provide guidance and consultation to business areas regarding print governance standards and processes
- Meet department and company performance and attendance expectations
- Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information
- Perform other duties as assigned
Requirements:
- Minimum of 3 years of experience in print operations, vendor management, document services, healthcare operations, business operations, or a related field
- High school diploma or equivalent required
- Knowledge of vendor management, supplier performance monitoring, and service level agreement (SLA) administration
- Knowledge of print, fulfillment, and document lifecycle operations
- Knowledge of enterprise governance processes, policy compliance, and workflow controls
- Knowledge of process improvement methodologies and operational efficiency practices
- Knowledge of reporting, data analysis, and performance measurement techniques
- Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and Teams
- Knowledge of project coordination, change management, and cross-functional collaboration practices
- Ability to read and comprehend both written and spoken English
- Ability to communicate clearly and effectively
- Ability to stoop and bend, sit and/or stand for extended periods, perform repetitive typing, sorting and filing, and lift and carry files and business materials
- Travel required approximately 10% of the time
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