Engineer 2 – Field Services
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Job Description
Field Services Engineer specializing in installation and maintenance of medical equipment at GE HealthCare. Ensuring optimal performance and client satisfaction in Colombia through technical expertise.
Responsibilities:
- Brindar soporte técnico especializado, mantenimiento e instalación de los equipos y sistemas médicos de GE HealthCare en Colombia.
- Realizar instalación, calibración, mantenimiento, solución de problemas y reparación de una amplia gama de equipos médicos GE HealthCare.
- Ejecutar inspecciones y servicios de mantenimiento preventivo (PM) para asegurar la confiabilidad del equipo y minimizar tiempos de inactividad.
- Responder y resolver solicitudes de servicio e inquietudes técnicas de los clientes de manera eficiente y efectiva, tanto en sitio como de forma remota.
- Diagnosticar y resolver problemas técnicos complejos utilizando esquemas, manuales de servicio y herramientas de diagnóstico.
- Documentar de manera precisa y completa todas las actividades de servicio en el sistema de gestión de servicios de la compañía.
- Brindar orientación técnica y capacitación a los clientes sobre la operación del equipo y procedimientos básicos de mantenimiento.
- Administrar el inventario de repuestos del territorio asignado, garantizando disponibilidad y manejo adecuado.
- Cumplir con todas las políticas, procedimientos y lineamientos de seguridad de GE HealthCare y con la normativa local aplicable.
- Colaborar con los equipos de ventas, aplicaciones y otros equipos de servicio para garantizar un soporte integral y una alta satisfacción del cliente.
- Participar en turnos de disponibilidad (on-call) y estar disponible para solicitudes de servicio de emergencia fuera del horario laboral.
- Mantener un alto nivel de competencia técnica mediante capacitación continua y desarrollo profesional.
Requirements:
- Profesional en Ingeniería Biomédica, Ingeniería Eléctrica, Ingeniería Electrónica o un campo técnico relacionado.
- Mínimo de 2 a 4 años de experiencia como ingeniero de servicio en campo, preferiblemente en la industria de dispositivos médicos o salud.
- Requiere inglés intermedio hablado, leído y escrito.
- Licencia de conducción vigente y récord de conducción limpio, esencial para viajes frecuentes dentro de Colombia.
- Deseable visa norteamericana
- Experiencia comprobada en instalación, solución de problemas y reparación de equipos médicos complejos.
- Sólidos conocimientos en electrónica, mecánica y sistemas computacionales aplicados a dispositivos médicos.
- Excelentes habilidades de resolución de problemas, análisis y diagnóstico.
- Capacidad para trabajar de manera independiente, gestionar el tiempo de forma efectiva y priorizar tareas en un entorno dinámico.
- Fuerte orientación al servicio al cliente, excelentes habilidades de comunicación e interpersonales.
- Conocimiento de requisitos regulatorios y estándares de calidad en salud (p. ej., ISO, INVIMA) es un plus.
Benefits:
- Beneficios diseñados para impulsar tu ambición
- Motivación y flexibilidad necesarias para convertir ideas en realidades que cambian al mundo
- Oportunidades de desarrollo en una cultura que fomenta el cuidado, la colaboración y el apoyo
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