Enterprise Implementation Consultant
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Job Description
Enterprise implementation consultant launching API integrations for Canopy Connect, which powers secure insurance data experiences. Guiding enterprise customers through onboarding, go-live, adoption, renewals, and expansion.
Responsibilities:
- Understand how insurance verification is done in key verticals
- Lead end-to-end API onboarding and implementation for new customers, including setup, testing, and go-live
- Serve as primary post-sale contact for strategic enterprise accounts
- Manage cross-functional relationships across product, engineering, and executive teams
- Advocate internally for customer needs and provide structured feedback to product and engineering
- Analyze usage data to identify expansion opportunities and ensure measurable customer value
- Support contract renewals and growth initiatives with Sales, Engineering, and Leadership
Requirements:
- Management consulting experience in insurance, automotive, or real estate
- Proven success managing large or strategic enterprise accounts with complex integration needs
- Ability to design and operationalize customer success processes in early-stage or scaling organizations
- Strong technical acumen and ability to troubleshoot APIs, data integrations, and authentication workflows
- Excellent communication skills and ability to translate technical concepts for non-technical stakeholders
- Experience collaborating with engineering and product teams to deliver customer-driven solutions
- Understanding of UX principles, workflow optimization, and data security protocols
- Authorization to work in the United States or Canada
Benefits:
- Company-sponsored health, dental and vision insurance for employees and dependents
- Generous equity grants
- Unlimited paid time off
- Fully distributed remote work
- $1,000 home office equipment stipend
- Friday lunch reimbursement
- 401(k) with a 3.5% match
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