Implementation Consultant
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Job Description
Implementation Consultant deploying Samsara’s Connected Operations Cloud for physical-operation customers. Leading workshops, training, change management, and cross-functional implementation projects.
Responsibilities:
- Manage the deployment of Samsara technology to customers and enable quick time to value
- Lead solution workshops to develop L1 business processes
- Guide customers through change management, including policy, communications, and training
- Run training sessions and demonstrate Samsara technology to executives and day-to-day users
- Work through customer obstacles across numerous use cases
- Manage multiple customer engagements in parallel
- Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product
- Own customer relationships and define and deliver project plans for successful solution deployment
- Travel to customer sites for up to 30% of the time, potentially including overnight stays
Requirements:
- 2+ years of experience in an implementation consultant, project manager, or onboarding role
- 2+ years of experience supporting or working with technical products
- Enterprise SaaS and hardware experience preferred
- Strong project management skills and ability to follow methodologies
- Strong problem-solving and project management skills
- Excellent consultative skills and experience with end-to-end system implementations
- Experience managing more than 20 implementations/projects simultaneously
- Proven ability to build trust and communicate effectively with executives, Product and Engineering senior management, and day-to-day software users
- Passion for taking initiative and thriving in a fast-paced, change-heavy environment
- Fluency in spoken and written English and German is mandatory
- Change management delivery experience preferred
- Experience using AI or automation in Customer Success workflows to drive measurable productivity improvements preferred
Benefits:
- Above-market total compensation combining base salary, performance-based bonus/variable pay, and equity for eligible roles
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health plans
- Parental leave plans
- Flexible working model supporting on-site, hybrid, or fully remote work where aligned with operational requirements
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