Implementation Consultant
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Job Description
Implementation Consultant deploying Samsara’s IoT solutions for physical operations customers. Leading implementations, change management, training, and cross-functional customer engagements.
Responsibilities:
- Manage deployment of Samsara technology to customers
- Enable customers to achieve quick time to value from their investment
- Lead solution workshops to develop L1 business processes
- Guide customers through change management, including policy, communications, and training
- Run training sessions and demonstrate Samsara technology
- Resolve obstacles with executives and day-to-day system users across multiple use cases
- Manage multiple customer engagements in parallel
- Work cross-functionally with Sales, Support, Sales Engineering, and Product
- Travel to customer sites for up to 30% of the time, potentially including overnight stays
Requirements:
- 2+ years of experience in an implementation consultant, project manager, or onboarding role
- Enterprise SaaS and hardware experience preferred
- Strong project management skills and ability to follow methodologies
- 2+ years of experience supporting or working with technical products
- Strong problem-solving and project management skills
- Consultative skills and experience with end-to-end system implementations
- Experience managing more than 20 implementations/projects at a time
- Proven ability to build trust and communicate effectively with executives, Product and Engineering senior management, and software users
- Initiative and ability to thrive in a fast-paced, change-heavy environment
- Fluency in English and German, spoken and written, mandatory
- Change management delivery experience preferred
- Experience using AI or automation in Customer Success workflows preferred
Benefits:
- Above-market total compensation through base salary, performance-based bonus/variable pay, and equity for eligible roles
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health plans
- Parental leave plans
- Flexible working model
- Remote work support where aligned with operational requirements
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