Evening Care Coordinator
Posted 1ds ago
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Job Description
Evening Care Coordinator monitoring caregiver schedules for Tandem Care while working remotely. Supporting caregivers and ensuring smooth operations during evening shifts.
Responsibilities:
- Monitor caregiver arrivals and evening shifts in real time
- Respond promptly to caregiver texts, Teams chats, and phone calls
- Handle evening caregiver call-outs by finding replacement coverage
- Communicate professionally with caregivers and clients regarding schedule updates
- Follow established escalation procedures for urgent issues
- Send next-day shift confirmations and follow up on outstanding responses
- Remind caregivers to complete visit notes before the end of the evening
- Document all activity accurately in our CRM
- Leave a concise handoff for the morning operations team
Requirements:
- Extremely reliable and responsive
- Calm under pressure and able to multitask
- Comfortable making decisions within established procedures
- Organized and detail-oriented
- A strong written communicator who is professional over text and email
- Comfortable learning and using multiple technology platforms
- Able to work independently from home
- Home care, healthcare, staffing, scheduling, dispatch, hospitality, or customer service experience
- Experience coordinating schedules or handling time-sensitive situations is a big plus
- Previous remote work experience preferred.
Benefits:
- Part-Time | Monday–Saturday | 5:00 PM–10:00 PM
- Health insurance
- Flexible work arrangements
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