Care Coordinator
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Job Description
Care Coordinator supporting behavioral-health patient intake and EMR documentation at DNA Comprehensive Therapy Services. Coordinating evaluations and assisting licensed clinical staff.
Responsibilities:
- Conduct structured intake appointments with new patients to collect information relevant to the bio-psycho-social evaluation process
- Gather and document demographic information, presenting concerns, psychosocial background, family and social history, educational and occupational history, prior behavioral health treatment, current medications, and basic health history
- Document collected information accurately in the electronic medical record (EMR) to assist licensed providers in completing clinical evaluations
- Work collaboratively with licensed clinicians to support the intake and evaluation process
- Ensure relevant patient history and intake information are available for provider review
- Communicate pertinent information gathered during intake to appropriate clinical staff
- Schedule and coordinate initial evaluation appointments with appropriate providers
- Ensure required intake forms, questionnaires, and consent documentation are completed before evaluation appointments
- Verify patient demographic and insurance information
- Upload, organize, and maintain patient documentation within the EMR
- Ensure intake records are completed in a timely manner
- Provide a welcoming and supportive experience for patients entering care
- Answer basic questions regarding services, scheduling, and intake procedures
- Escalate urgent concerns or clinical issues to licensed providers or clinical leadership
- Adhere to HIPAA and patient confidentiality requirements and follow organizational policies
Requirements:
- Bachelor’s degree required, preferably in psychology, social work, human services, healthcare administration, public health, or a related field
- Entry-level role; prior experience in healthcare, behavioral health, social services, or customer service preferred
- Experience with patient intake, scheduling, or care coordination is a plus
- Strong interpersonal and communication skills
- Ability to build rapport with patients from diverse backgrounds
- Strong active listening and interviewing skills
- Ability to collect sensitive information in a professional and empathetic manner
- Strong attention to detail and accuracy in documentation
- Ability to work effectively in a fast-paced clinical environment
- Basic computer proficiency and ability to learn electronic medical record systems
- Ability to maintain patient confidentiality and comply with HIPAA regulations
- Ability to maintain professional boundaries and understand scope of role
- Ability to sit or stand for extended periods and use standard office equipment
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