Care Management Coordinator
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Job Description
Care Management Coordinator coordinating care for dual eligible populations at CVS Health, conducting health risk surveys and supporting member engagement. Collaborating with care management teams to assist members.
Responsibilities:
- Conduct the annual Health Risk Survey to support needs identification for the member’s Individual Plan of Care.
- Inform the assigned care manager of newly identified health/safety risks or service needs
- Complete care coordination activities delegated by the care manager within an established timeframe.
- Inform the assigned care manager and/or associate manager of any identified quality of care issues.
- Passionately support the member’s care coordination needs and drive solutions to address those needs.
- Use problem-solving skills to find alternative contact information for members who are unreachable by care management.
- Adhere to case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies.
Requirements:
- 2+ years in behavioral health, social services, or a related field relevant to the program focus
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams)
- Access to a private, dedicated workspace to fulfill job requirements effectively
Benefits:
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
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