LTC Care Coordinator
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Job Description
Care Coordinator supporting NorthStar members with healthcare navigation, benefit questions, and care management. Managing caseloads, documenting calls, and coordinating interdisciplinary member support.
Responsibilities:
- Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments to identify risk factors requiring medical intervention
- Contemporaneously and accurately document calls in the designated PHI system
- Manage an assigned member caseload requiring short-term care coordination and health navigation
- Work within the interdisciplinary care team to support timely communication of member issues or needs
- Monitor screening of members effectively to improve quality and cost outcomes
- Perform outreach calls to members to confirm services are in place
- Perform additional duties as assigned
Requirements:
- Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or previous relevant medical training or work experience
- HS diploma/GED
- Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills
- Experience working in a fast-paced environment that requires handling multiple priorities simultaneously
- Prior work experience in a call center, care management, or healthcare environment or familiarity with medical terminology, Medicaid & Child health plus benefit products (preferred)
- Excellent telephone, organizational, and customer service skills (preferred)
- Team player who is organized and detail-oriented (preferred)
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Incentive and recognition programs
- Life insurance
- 401k contributions (all benefits are subject to eligibility requirements)
- Competitive compensation and benefits package
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