Care Management Support Coordinator II
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Job Description
Care management coordinator supporting Centene members through outreach, scheduling, and resource referrals. Documenting records and resolving member and provider inquiries remotely.
Responsibilities:
- Support administrative care management activities
- Perform outreach to members and providers by phone
- Answer inbound calls and serve as a point of contact for members, providers, and staff
- Schedule services
- Resolve member and provider issues, inquiries, requests, and concerns
- Support care-plan next steps, community and health-plan resource referrals, scheduling questions, and ongoing education
- Connect members with health-plan and community resources
- Explain care-plan procedures and protocols
- Support member onboarding and administrative duties, including sending welcome letters, correspondence, and educational materials
- Document and maintain non-clinical member records according to state and regulatory requirements
- Make referrals addressing Social Determinants of Health needs
- Comply with policies and standards and perform other assigned duties
Requirements:
- High School diploma or GED
- 1–2 years of related experience
- Previous call center or healthcare experience preferred
- Knowledge of existing benefits and local resources
- Ability to align schedule with EST
- Ability to perform outbound calls and handle inbound calls
- Knowledge of state and regulatory requirements for member records
Benefits:
- Health insurance
- 401K
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Additional forms of incentives may be included in total compensation
- Equal opportunity employer committed to diversity
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