LTSS Care Management Support Coordinator II
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Job Description
Remote Illinois care management coordinator supporting LTSS Waiver members for Centene. Handling member outreach, scheduling, resources, and administrative records.
Responsibilities:
- Support administrative care management activities for LTSS Waiver members
- Perform outreach to members by phone
- Answer inbound calls and serve as a frontline support contact for members and providers
- Schedule services and support care plan next steps
- Connect members with health plan and community resources
- Explain care plan procedures and protocols
- Support member onboarding and send welcome letters, correspondence, and educational materials
- Document and maintain non-clinical member records
- Provide records to providers as needed
- Make referrals addressing Social Determinants of Health needs
- Perform other duties as assigned
- Comply with all policies and standards
Requirements:
- High School diploma or GED
- 1–2 years of related experience
- Preference given to applicants who reside in Illinois
- Preference for experience in managed care, data entry, HCBS waiver services, or healthcare administration
- Availability Monday through Friday, 8:00 a.m.–5:00 p.m. CT during training and 8:00 a.m.–4:30 p.m. CT afterward
- Knowledge of existing local benefits and resources
- Ability to comply with policies, standards, state requirements, and regulatory requirements
Benefits:
- Competitive pay
- Health insurance
- 401K plan
- Stock purchase plan
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Additional forms of incentives may be included in total compensation
- Equal opportunity employer committed to diversity
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