Expert Support Consultant – ERP
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Job Description
Provides product application support to clients for ERP solutions like Veradigm Fiscal Management and Supply Chain Solutions. Collaborating with IT teams and assisting with testing and monitoring systems remotely.
Responsibilities:
- Provides product application support to clients via the telephone and/or Internet (e.g., instant message, email).
- Complete problem analysis, documentation of issues, and escalation of customer issues to Sr Analysts, Development, and/or Management as appropriate.
- Assist Development with the testing of new releases and patches
- Assist the Services organization by providing new implementation/upgrade assistance as needed.
- Work with the Support team to assist with covering incoming phone calls, logging and assigning cases, and monitoring the ERP Support chat line.
- Update and create Knowledge articles in Salesforce
Requirements:
- Understanding and/or experience with basic financial transactions.
- Specific experience with Accounts Payable, Finance, General Ledger, Purchasing is helpful. Expert knowledge of SQL scripts .
- 6+ years of experience with computer application troubleshooting.
- Collaborate with IT teams on upgrades, data migrations, and custom configurations.
- Monitor ERP systems for performance issues, perform diagnostics, and resolve tickets promptly.
Benefits:
- Quarterly Company-Wide Recharge Days
- Flexible Work Environment (Remote/Hybrid Options)
- Peer-based incentive “Cheer” awards
- “All in to Win” bonus Program
- Tuition Reimbursement Program
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