Facility Vendor – Client Services Coordinator
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Job Description
Facility Vendor & Client Services Coordinator role at Touch Support, a multinational Business Process Optimization company. Engaging with clients and vendors to ensure smooth operations and communications.
Responsibilities:
- Client & Vendor Communication: Act as the primary liaison for all inquiries from facilities and vendors, providing timely and professional responses via email and phone.
- Issue Resolution & Tracking: Meticulously track all requests, investigate discrepancies, and coordinate with internal teams to ensure prompt and effective resolution of all issues.
- Proactive Coordination: Follow up consistently with internal departments to guarantee tasks are completed on schedule and provide regular status updates to facility leadership on outstanding items.
- Process Management: Assist with onboarding new vendors, monitor invoice approval status, and address payment-related concerns to prevent delays.
- Relationship Building: Develop and maintain strong, positive working relationships with facility staff and key vendor contacts by providing excellent customer service and ensuring reliable follow-through.
Requirements:
- High proficiency in English (B2, C1, or C2 level), both written and spoken.
- Ability to work full-time during US business hours: 7:00 AM - 3:00 PM Chicago Time (Central Standard Time).
- A keen eye for detail and a commitment to accuracy.
- The ability to work independently without supervision while also being an active, collaborative member of a remote team.
Benefits:
- Comprehensive Training: We provide extensive initial training and ongoing mentorship to set you up for success.
- A Clear Career Ladder: This role is just the beginning. We offer a clear promotional path with competitive salary increases as you grow with us.
- A Supportive Global Team: Even though we work from home, our team is tightly connected. You will have a dedicated Team Lead and supervisor in the US for guidance and support.
- A Dynamic Work Environment: You will be in constant communication with native English speakers, helping you to further enhance your language skills in a professional setting.
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