Farmer – Post-Sales & Relationship
Posted 65ds ago
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Job Description
Farmer providing post-sales assistance and customer relationship management at RadExperts, a medical education company. Focused on student engagement, retention, and satisfaction in a remote setting.
Responsibilities:
- Follow up with students after the sale
- Reduce delinquent payments and improve collections
- Improve the student experience in the post-sales phase
- Expand revenue through relationship-driven opportunities
- Monitor students immediately after purchase and throughout their journey
- Send materials, information and guidance after purchase
- Ensure satisfaction, engagement and a positive experience
- Manage follow-up with delinquent students
- Actively support efforts to reduce delinquency
- Work on student retention in a strategic and human-centered manner
- Manage sales and student workflow
- Support the structuring of post-sales processes
- Organize and update information and controls
- Perform up-sell and cross-sell activities
- Identify opportunities within the active student base
- Work with metrics and KPIs to continuously improve results and processes in your area
- Participate in management rituals, alignments and provide updates on the progress of your work
- Participate in training offered to support professional development
Requirements:
- High school diploma
- Experience as a Farmer, Sales Executive or Customer Success (CS)
- Comfortable working in relationship management, retention and portfolio expansion
- Process-oriented with strong attention to detail
- Experience with high-ticket products
- Knowledge of SPIN Selling and other sales techniques
- Organized with strong communication skills for medical audiences
- Operational autonomy and ability to work independently
- Adequate remote work setup and professional personal conduct
- Preferred: Experience selling to healthcare/medical professionals and/or selling courses or training programs
- Courses in sales or customer service
Benefits:
- Fixed salary + variable compensation (commission/bonus)
- Professional development opportunities: we believe in people's potential
- Remote work (home office)
- A unique opportunity to work in a dynamic, challenging environment with significant room for growth
















