Field Application Specialist – Chrom, TFF Systems
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Job Description
Field Application Specialist supporting Sartorius customers with chromatography and TFF system evaluations, troubleshooting, training, and implementation. Serving the Mid-Atlantic and Southeast territories remotely with over 50% travel.
Responsibilities:
- Support customer evaluations, application assessments, and technical consultations
- Translate process requirements into product and workflow recommendations for downstream systems, including centrifugation, columns, chromatography systems, TFF systems, and associated consumables
- Execute application trials, validation activities, proof-of-concept studies, and customer training
- Design, coordinate, and document customer-specific evaluation plans, onboarding activities, and outcomes
- Troubleshoot technical inquiries, application challenges, and product performance issues
- Analyze customer processes and coordinate corrective actions with relevant stakeholders
- Provide application expertise throughout opportunity development, including technical insights, competitive positioning, and solution recommendations
- Capture customer feedback, application trends, and competitive intelligence
- Support portfolio enhancement initiatives
- Train and develop other Field Application Specialists and Sales organization members
- Train customers on new technologies and support initial start-up activities
- Support Quality investigations and complaint resolution through process troubleshooting and technical analysis
- Provide monthly territory activity reports and updates to management
Requirements:
- Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience
- 3+ years of experience in application support, technical support, field applications, laboratory operations, process development, or other customer-facing roles within downstream process development, MSAT, cGMP manufacturing, or technology transfer environments
- Experience in biologics manufacturing; exposure to cell and gene therapy applications is an advantage
- 1+ years of in-depth knowledge of biologics process development and scale-up for monoclonal antibodies; experience with additional modalities is beneficial
- Ability to troubleshoot technical and application-related challenges in customer environments
- Hands-on capability to perform demonstrations, trials, evaluations, and customer training while documenting findings, outcomes, and technical recommendations in a structured manner
- Ability to collaborate effectively with Sales, Product Management, Quality, and other cross-functional stakeholders within a matrix organization
- Strong customer focus with the ability to understand customer needs and translate them into practical application solutions
- Excellent communication and presentation skills with the ability to explain technical value to a broad range of stakeholders
- Proficiency with Microsoft Office; experience with Salesforce, Tableau, and system control software is an advantage
- Willingness to travel more than 50% to support customer-facing activities
- Ability to lift up to 50 lbs
Benefits:
- Sales incentive plan
- Car allowance
- Mentoring
- Leadership programs
- Internal seminar offerings
- Paid vacation
- Sick time
- Corporate holidays
- Community service day
- Flexible work schedules
- Comprehensive onboarding, including a virtual online platform
- International collaboration
- Communities on topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
- Medical plans
- Dental insurance
- Vision insurance
- EAP
- Wellness programs
- Smart buildings with the latest technology and equipment
- 401(k) with generous company match
- HSA
- FSA (dependent care & healthcare spending)
- Transportation Commuter Account
- Basic Life Insurance
- AD&D
- Family Planning & Women’s Health
- Health Advocate
- Supplemental Life Insurance (employee, spouse & dependents)
- Legal Services
- LTD & STD
- Critical Illness Insurance
- Student Loan Tuition Refinance Service
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