Field Application Specialist, Chrom/TFF
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Job Description
Field Applications Specialist supporting Sartorius downstream bioprocessing technologies. Conducting customer trials, troubleshooting, training, and workflow recommendations across the Central Region and Canada.
Responsibilities:
- Support customer evaluations, application assessments, and technical consultations by translating process requirements into product and workflow recommendations
- Execute application trials, validation activities, proof-of-concept studies, and customer training
- Design, coordinate, and document customer-specific evaluation plans, onboarding activities, and outcomes
- Troubleshoot technical inquiries, application challenges, and product performance issues
- Analyze customer processes and coordinate corrective actions with relevant stakeholders
- Provide application expertise throughout opportunity development, including technical insights, competitive positioning, and solution recommendations
- Capture customer feedback, application trends, and competitive intelligence and share recommendations for portfolio enhancement
- Support training and development of Field Application Specialists and Sales organization members
- Train customers on new technologies and support initial start-up activities
- Support Quality investigations and complaint resolution through process troubleshooting and technical analysis
- Provide monthly territory activity reports and updates to management
Requirements:
- Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience
- Master’s degree preferred
- 3+ years of experience in application support, technical support, field applications, laboratory operations, process development, or customer-facing roles within downstream process development, MSAT, cGMP manufacturing, or technology transfer environments
- Experience in biologics manufacturing; exposure to cell and gene therapy applications is an advantage
- 1+ years of in-depth knowledge of biologics process development and scale-up for monoclonal antibodies; experience with additional modalities is beneficial
- Ability to troubleshoot technical and application-related challenges in customer environments
- Hands-on capability to perform demonstrations, trials, evaluations, and customer training while documenting findings, outcomes, and technical recommendations in a structured manner
- Ability to collaborate effectively with Sales, Product Management, Quality, and other cross-functional stakeholders within a matrix organization
- Strong customer focus with the ability to understand customer needs and translate them into practical application solutions
- Excellent communication and presentation skills with the ability to explain technical value to a broad range of stakeholders
- Proficiency with Microsoft Office; experience with Salesforce, Tableau, and system control software is an advantage
- Willingness to travel more than 50% to support customer-facing activities
- Ability to lift up to 50 lbs
Benefits:
- Sales incentive plan
- Car allowance
- Mentoring, leadership programs, internal seminar offerings
- Paid vacation, sick time, corporate holidays, and community service day
- Flexible work schedules
- Comprehensive onboarding, including a virtual online platform
- Mutual support, team spirit, and international collaboration
- Medical plans, dental, vision, EAP, and other wellness programs
- Smart buildings with the latest technology and equipment
- 401(k) with generous company match
- HSA, FSA (dependent care and healthcare spending), and Transportation Commuter Account
- Company-paid basic life insurance, AD&D, EAP, Family Planning & Women’s Health, and Health Advocate
- Optional supplemental life insurance, legal services, LTD & STD, critical illness insurance, and student loan tuition refinance service
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