Continuous Education Program Lead
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Job Description
Continuous education lead developing learning roadmaps, curricula, and assessments for DaVita’s insurance educators. Measuring learning impact and partnering with operational stakeholders.
Responsibilities:
- Own and advance the continuous education program for approximately 350 insurance educators
- Develop and maintain the continuous education roadmap
- Coordinate curriculum, learning resources, learning campaigns, and knowledge-reinforcement activities
- Coordinate execution of roadmap priorities across stakeholders and subject matter areas
- Evaluate emerging education needs and recommend updates to learning priorities
- Track initiative status, dependencies, risks, and deliverables
- Partner with subject matter experts to translate education needs into learning solutions
- Ensure learning content is accurate, current, accessible, and aligned with operational needs
- Apply adult learning principles to improve learning experiences
- Coordinate content review and approval
- Develop strategies that reinforce knowledge after onboarding
- Monitor learner participation and feedback
- Track participation, feedback, knowledge retention, and available business outcomes
- Analyze learning and performance data to evaluate effectiveness and recommend improvements
- Communicate findings and recommendations to stakeholders
- Partner with operational leaders, Quality Assurance, subject matter experts, and other stakeholders
- Coordinate development, implementation, and evaluation of the annual assessment
- Review assessment findings to identify knowledge gaps and recommend reinforcement activities
- Own the governance process and work with Team Altitude leadership to execute strategy
Requirements:
- Experience supporting learning and development, training, curriculum development, program coordination, or a related function
- Experience applying adult learning principles in a workplace learning environment
- Experience developing or maintaining curriculum, job aids, learning resources, or facilitated learning experiences
- Experience coordinating projects involving multiple stakeholders and deliverables
- Experience reviewing basic data and feedback to recommend program improvements
- Strong written, verbal, organizational, and stakeholder communication skills
- Travel 1–2 times per year to Denver, Colorado is required
- Instruction design experience preferred
- Corporate and/or adult training experience preferred
- Preferred: experience supporting continuous education, knowledge reinforcement, or post-onboarding learning programs
- Preferred: experience developing and executing an annual learning roadmap
- Preferred: experience coordinating assessments, knowledge checks, or competency-validation activities
- Preferred: facilitation experience or exposure to motivational interviewing
- Preferred: experience partnering with operational leaders, Quality Assurance teams, and subject matter experts
- Preferred: relevant subject matter expertise within the supported business area
- Preferred: experience measuring learner participation, knowledge retention, feedback, or learning impact
Benefits:
- Medical, dental, and vision coverage
- 401(k) match
- Paid time off
- PTO cash out
- Family resources
- EAP counseling sessions
- Headspace® access
- Backup child and elder care
- Maternity/paternity leave
- Professional development programs
- On-demand virtual leadership and development courses through StarLearning
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