Field Service Engineer
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Job Description
Field Service Engineer installing and maintaining TOMRA’s sensor-based food sorting machines. Diagnosing mechanical systems and supporting customers across Germany and nearby European markets.
Responsibilities:
- Install, commission, and maintain TOMRA sorting machines at customer sites
- Diagnose and resolve mechanical and electromechanical issues to ensure minimal downtime
- Perform preventive and corrective maintenance, upgrades, and retrofits
- Support customers with training and best practices for daily machine operation
- Document service activities and provide clear feedback to internal teams for continuous improvement
- Collaborate with colleagues across service, engineering, and sales to deliver a high-quality customer experience
- Follow a “Safety first” mindset during daily work at the company and customer sites
- Report to the Field Service Team leader
Requirements:
- Mechanical education requiring a secondary education diploma, preferably a subject-specific diploma, or proven practical experience in a mechanical field service role
- An EFK (Elektrofachkraft) together with AuS (Arbeiten unter Spannung) qualification is mandatory
- Minimum 5 years of experience in Field Service Engineer
- Hands-on experience with mechanical systems, including pneumatics, hydraulics, and rotating equipment
- Basic understanding of electrical systems and controls preferred
- Fluent in English and German; additional languages are an advantage
- Valid driver's license with a good driving record
- Willingness to travel across mostly Germany, Austria, Switzerland, and occasionally other European countries, with travel planned in advance
- Comfortable working in industrial environments and on customer sites
- Independent, proactive, and solution-oriented
- Strong communication skills with a customer-focused mindset
Benefits:
- A competitive compensation package, including a minimum annual base salary starting from €47.000 gross, depending on experience and qualifications
- Hybrid working policy
- 30 days of annual leave
- Employer contribution to the company pension scheme
- Employer-funded group accident insurance
- Employee share purchase program with preferential conditions for TOMRA shares
- Exclusive employee discounts through the Corporate Benefits platform
- Company bike leasing program, including e-bike options
- Wellpass membership supporting health and wellbeing
- Voiio platform for work-life balance, family support and wellbeing services
- Travel and overnight allowance
- Laptop, mobile, toolbox, work attire and PPE equipment
- Company car (for private use as well)
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