Field Service Engineer
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Job Description
Field Service Engineer installing, maintaining, repairing, and calibrating Ipsen heat-treatment equipment. Servicing Seattle/Tacoma customers with up to 90% travel.
Responsibilities:
- Plan and coordinate assignments as directed by the HUB Lead
- Install, upgrade, troubleshoot, maintain, repair, and calibrate heat treatment equipment at customer sites
- Ensure first-class service performance in quality of execution, speed of repair, and customer-facing appearance
- Document completed service jobs and record possible warranty claims
- Identify and promote up-/cross-selling potential for heat treatment equipment services
- Identify required tools, consumables, and spare parts for service execution
- Act as the first point of contact for customers with existing service contracts
- Plan and schedule service jobs in coordination with the HUB Lead
- Record hours worked and job assignments in the time and attendance system
- Submit expense reports for review and approval
- Follow Ipsen safety protocols and policies
Requirements:
- High School Diploma or GED equivalent required
- 5+ years of related industrial equipment operation and/or maintenance experience required
- Preferred experience in the heat treatment industry and/or completion of an intensive industry training program
- Experience in equipment calibration, pyrometry, vacuum, thermal and TUS experience is a plus
- Knowledge of the heat treatment industry
- Knowledge and ability to maintain heat treatment equipment
- Very good verbal and written communication skills
- Strong mechanical and electrical aptitude and skills
- Knowledge of basic computer operations, including MS Office, ERP, and CRM systems
- Good problem-solving and troubleshooting skills with hands-on mentality
- Ability to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred
- Ability to maintain a valid driver’s license and required automobile insurance coverage
- Ability to travel as required via automobile, airplane, or other means
Benefits:
- Overtime (OT) potential
- Bonus potential
- Drug Free Workplace
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