Field Service Technician – Ulm Region

Posted 14hrs ago

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Job Description

Field Service Technician commissioning, maintaining, and repairing heat pumps for Viessmann Climate Solutions. Providing on-site customer service across the Ulm region.

Responsibilities:

  • Commissioning and maintaining our heat pumps at end customers’ premises and at system operators’ sites
  • Providing service-oriented advice to our heating contractor customers by telephone and on site to ensure customer satisfaction
  • Supporting colleagues in technical field service across the wider area surrounding the assigned territory
  • Participating in the on-call service to provide customers with assistance as quickly as possible
  • Contributing to the advancement of sustainable energy solutions through the commissioning, maintenance, and troubleshooting of heat pumps

Requirements:

  • Completed technical vocational training as a plant mechanic for sanitary, heating, and air-conditioning technology (SHK), refrigeration mechatronics technician, electronics technician for energy and building technology, electrician, or electrical installer
  • Further training as a master craftsperson or technician is preferred
  • Professional experience in customer service, for example in heating technology, refrigeration technology, or air-conditioning and ventilation technology
  • Category 1 refrigerant handling certification required; Category 2 certification is an advantage
  • Valid Class B driving licence
  • Good written and spoken German
  • Strong technical aptitude, a high level of customer focus, and willingness to travel

Benefits:

  • Your working day starts and ends at your home
  • Mercedes-Benz company vehicle equipped on site with the materials required for your service assignments
  • Modern company mobile phone
  • Health program for employees and their families
  • Corporate benefits offering attractive deals from numerous brands and service providers
  • Company pension scheme
  • 30 days of paid vacation per year
  • Competitive total compensation package with additional benefits and health programs