Robotics Maintenance & Field Service Technician II/III
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Job Description
Robotics technician deploying, troubleshooting, and maintaining Tutor Intelligence’s industrial robots. Supporting customer uptime, field repairs, upgrades, and product reliability across U.S. sites.
Responsibilities:
- Deploy new robotic systems at customer sites, including installation, commissioning, validation, and customer handoff
- Perform preventative maintenance on autonomous robotic systems
- Troubleshoot mechanical, electrical, pneumatic, controls, and networking-related issues
- Execute repairs, upgrades, retrofits, and field modifications
- Support customer ramp-up and operational readiness following deployment
- Work directly with customers to maximize uptime, reliability, and operational performance
- Document failures, collect field data, and support root cause investigations
- Partner closely with Engineering to improve product reliability and serviceability
- Help develop maintenance procedures, service standards, troubleshooting guides, and best practices
- Support product validation, pilot deployments, and new product introductions
- Travel throughout the United States for deployments, preventative maintenance, troubleshooting, upgrades, and emergency service events
Requirements:
- Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems
- Strong mechanical aptitude and hands-on problem-solving skills
- Ability to diagnose electrical, mechanical, pneumatic, and controls-related issues
- Experience with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC equipment, AGVs, AMRs, or similar systems
- Ability to read electrical schematics, mechanical drawings, and technical documentation
- Experience using hand tools, power tools, multimeters, and diagnostic equipment
- Strong communication skills and customer-facing professionalism
- Ability to work independently and take ownership of problems
- Willingness to learn new technologies and operate in a fast-paced environment
- Valid driver's license and ability to travel extensively
- Approximately 75% travel throughout the United States
- Associate's or Bachelor's degree in Engineering, Robotics, Mechatronics, Electronics, Industrial Technology, programming, computer science (bonus point, not required)
Benefits:
- Fully employer-covered health insurance
- Managed 401(k)
- Unlimited PTO and all federal holidays off for full-time salaried employees
- 16+ days of accrued paid time off plus 1.5x pay on federal holidays for hourly employees
- Regular in-office meals
- Team social events throughout the year
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