Maritime IT Field Service Technician
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Job Description
Maritime IT technician installing and troubleshooting VSAT, Starlink, networking, and onboard systems. Supporting Global Satcoms’ commercial vessel and offshore connectivity clients.
Responsibilities:
- Deliver high-quality technical support and on-site services to maritime clients across various regions
- Install, upgrade, commission, maintain, and troubleshoot VSAT systems (C/Ku/Ka-band), Starlink, and L-band terminals, including FleetBroadband and Iridium Certus
- Perform onboard LAN/WAN setup, IP networking, firewall configuration, and cybersecurity compliance checks
- Provide hands-on technical support for routers, switches, servers, Wi-Fi access points, and IoT maritime equipment
- Collaborate with NOC teams and remote engineering support to diagnose and resolve connectivity and system performance issues
- Complete site surveys, service reports, handover documents, and technical documentation
- Follow safety protocols and client-specific requirements during onboard interventions
- Coordinate travel, tools, and spare parts with vessel agents, ship operators, and logistics teams
- Provide customer training and onboard handover support when necessary
Requirements:
- Proven experience in field engineering or maritime IT support roles (minimum 2 years preferred)
- Strong knowledge of maritime VSAT, L-band, and hybrid satellite systems
- Solid understanding of TCP/IP networking, VLANs, VPNs, and cybersecurity best practices
- Familiarity with maritime regulations (IMO, ISPS) and onboard IT environment
- Ability to read technical diagrams and interpret system schematics
- Strong communication, documentation, and customer service skills
- Fluent in English; other languages (e.g., Spanish, French, Arabic) are a plus
- Valid seafarer’s medical (ENG1 or equivalent)
- Willingness to travel globally on short notice
Benefits:
- Competitive field rates and project-based compensation
- Exposure to global clients in maritime, offshore, and oil & gas sectors
- Ongoing training and certification opportunities
- Opportunity to work within a dynamic and fast-growing international team
- Flexible, remote opportunity
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