Healthcare Field Engineer
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Job Description
Healthcare IT Field Engineer supporting EHR infrastructure, security, and end users across Florida skilled nursing facilities. Traveling extensively for onsite technology deployments and troubleshooting.
Responsibilities:
- Support and improve enterprise technology infrastructure, healthcare information systems, and end-user computing environments across skilled nursing and senior living facilities
- Implement, maintain, and optimize EHR systems and other clinical applications
- Ensure seamless integration of clinical applications within the enterprise environment
- Collaborate with clinical, operational, and business stakeholders to understand workflow requirements
- Deliver technology solutions that enhance user experience and productivity
- Implement security controls and conduct risk assessments
- Support adherence to HIPAA and SOC standards
- Troubleshoot and resolve hardware, software, networking, telecommunications, and cloud-related issues
- Provide technical support to end users
- Travel to facilities for onsite support, infrastructure assessments, modernization initiatives, and technology deployments
- Travel up to 80% to facilities within the assigned state
- Occasionally travel to facilities in other states
- Participate in regular on-call support rotations
Requirements:
- Minimum of five (5) years of field-based IT support or infrastructure experience
- Hands-on experience with Microsoft Azure and/or AWS
- Active Directory and file share administration experience
- Desktop and end-user support experience
- Windows 11, Microsoft Office, and SharePoint deployment and troubleshooting experience
- Apple iOS and macOS deployment and troubleshooting experience
- ChromeOS deployment and troubleshooting experience
- PSA and/or RMM tools experience
- Printer hardware and software support experience
- Telecommunications technologies experience, including POTS, VoIP, fax, eFax, and ATA devices
- Network configuration, administration, and troubleshooting experience
- Ability to sit, stand, walk, speak, drive, and operate a computer for extended periods
- Ability to lift and carry up to 25 pounds
- Ability to bend, stoop, climb stairs, and work in confined spaces
- Ability to install, connect, and test networking equipment and cabling
- Ability to travel by vehicle and airplane as needed
- Ability to travel up to 80% to facilities within the assigned state
- Participation in regular on-call support rotations
- Strong written and verbal communication skills
- Analytical and problem-solving skills
- Understanding of healthcare technology security, compliance, and data protection requirements
- Ability to manage multiple priorities and work effectively in diverse facility environments
Benefits:
- Medical, dental, and vision plans
- Generous paid time off and holidays
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)
- 401(k) plan with company contributions
- Employee Assistance Plan (EAP) providing confidential support
- Inclusive workplace and equal opportunity commitment
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