Field Service Engineer
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Job Description
Field Service Engineer providing support for Accuray's cancer treatment systems through installations and diagnostics. Building relationships with customers and ensuring effective service delivery across the EIMEA region.
Responsibilities:
- Front-line responsibility for installations, remote and on-site diagnostics prior to repair services
- Periodic maintenance visits on Accuray systems
- Build customer relationships through effective use of technical knowledge
- Solve a broad range of hardware and/or software problems
- Self-management of schedule and work priorities
- Accurate and clear documentation of work activities
- Train customer on-site personnel regarding maintenance and service activities
- Engage in required product and quality training locally and/or abroad
- Assist in the development of service documentation
Requirements:
- Hold a bachelor's degree in mechanical or electrical engineering or equivalent by experience
- Preferably 2 years’ hands-on experience in Field Service, installation, and troubleshooting complex electronic equipment, ideally in the medical care industry
- Good H/W and S/W computer skills, including network knowledge
- Ability to quickly learn to use new software tools
- Capable of prioritizing multiple tasks and discerning urgency in a dynamic, fast-paced environment
- Fluent reading, writing, and speaking in local language and English
- Must possess a valid driver’s license and good driving record
- Must be authorized to work in the country without sponsorship
Benefits:
- Professional development opportunities
- After-hours support for urgent service work
- Coverage for travel expenses related to work
- Company vehicle provided (if applicable)
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