Field Service Technician
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Job Description
Field Service Technician supporting ABB’s industrial power and energy distribution customers in Colorado. Performing on-site troubleshooting, installations, maintenance, repairs, and equipment upgrades.
Responsibilities:
- Work on-site with customers to identify opportunities for operational improvement and eliminate pain points
- Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting
- Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
- Build and maintain positive customer relationships to enhance satisfaction
- Identify potential new sales opportunities while addressing customer needs and communicate them internally
- Identify potential equipment failures early and recommend corrective actions
- Identify and suggest product and quality improvements
- Provide recommendations to management for improving operations and customer service
- Follow safety protocols and maintain safe work and environmental practices
- Report unsafe practices and incidents promptly
Requirements:
- Certificate in Skilled Trades (electrical and electronics certificate preferred)
- OSHA 30 certification required
- Ability to interact and communicate (written and verbal) information to varying levels within the organization
- Ability to use Microsoft Office products
- Ability to Project Manage using MS Project or Excel preferred
- Advanced ability to stay organized and meet deadlines on administrative duties
- Candidates must already have work authorization that would permit them to work for ABB in the US
Benefits:
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid, with ability to “buy-up” to 66 2/3% of pay
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation provided based on years of service for hourly and non-exempt positions
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