Field Service Technician
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Job Description
Field Service Technician at Diebold Nixdorf providing technical maintenance for hardware and software systems. Delivering customer satisfaction through on-site services and support in the LA area.
Responsibilities:
- Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
- Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
- Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
- Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Requirements:
- Education or equivalent work experience required.
- Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
- PC literacy and good knowledge and application of the relevant tools and methods.
- Product knowledge of relevant industry and basic ITIL skills preferred.
- Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
- Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
- Acceptance of exposure to the outside elements.
- Shift adaptability, which would include an on-call rotation for evenings and weekends.
- Exceptional customer service skills are needed.
- Ability to organize and inventory truck stock parts and tools.
- Sense of urgency, organizational skills, professional presence and work in team environment.
- Ability to pass MVR, background and drug test where required.
- Territory: Must reside North or West of Monterey Park / Alhambra CA area – Territory includes Montrose, Duarte and Downey, CA area.
Benefits:
- Health, Dental, and Vision Insurance
- Life Insurance
- Critical illness, Accident, and Hospital Indemnity Insurance
- 401(k) Savings Plan
- Health Savings Account
- Leave of Absence Benefits
- Paid Time Off
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