Field Service Technician
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Job Description
Field Service Technician maintaining Diebold Nixdorf ATMs, point-of-sale equipment, and related technology. Providing onsite customer service, repairs, installations, troubleshooting, and preventive maintenance.
Responsibilities:
- Déterminer les priorités et planifier les appels de service.
- Communiquer avec le client pour lui annoncer l’heure d’arrivée prévue.
- Soumettre les problèmes aux échelons supérieurs et confier les interventions à quelqu’un d’autre au besoin.
- Consigner fidèlement les données liées aux services.
- Se montrer professionnel envers les clients pour favoriser des relations positives.
- Effectuer des tâches mineures de maintenance sur les GAB, notamment remplacer des ampoules, des courroies de lecteurs de cartes et des filtres à air.
- Effectuer des installations de base de câbles, dispositifs et serrures Mas-Hamilton.
- Effectuer des réparations techniques mineures.
- Suivre les processus de contrôle des clés, alarmes et combinaisons.
- Assister les techniciens lors d’inspections de maintenance préventive.
- Utiliser des outils de diagnostic pour dépanner les défaillances matérielles et logicielles.
- Effectuer des réparations matérielles au niveau des composants.
- Nettoyer et ajuster les composants mécaniques.
- Configurer et installer les logiciels applicables.
- Effectuer les vérifications de maintenance préventive et remplir les consommables.
- Installer, déplacer, ajouter, modifier et retirer des produits matériels et logiciels.
- Former les clients à l’utilisation du matériel et des logiciels installés.
- Participer aux formations matérielles et logicielles, aux KPI et aux projets spéciaux.
Requirements:
- Détenir un diplôme d’études secondaires.
- Posséder d’un à deux ans d’expérience en service technique.
- Être titulaire d’un permis de conduire valide.
- Détenir de bonnes connaissances et compétences en informatique.
- Posséder de solides compétences (niveau avancé) en dépannage et en établissement de diagnostics.
- Posséder de solides compétences (niveau avancé) en matière de détermination des priorités et de suivi.
- Travailler avec un sentiment d’urgence, avoir le sens de l’organisation, faire preuve de professionnalisme et travailler efficacement en équipe.
- Posséder d’excellentes aptitudes pour le service à la clientèle, la communication et les relations interpersonnelles.
- Accepter d’être exposé aux intempéries.
- Être en mesure de s’adapter à différents quarts de travail, y compris une rotation des tâches sur appel les soirs et les fins de semaine.
- Être capable d’organiser les pièces et les outils dans le camion et d’en dresser l’inventaire.
- Être capable de conduire le véhicule de l’entreprise.
- Réussir les tests et vérifications en matière de dossier de conducteur, d’antécédents et de dépistage de drogues.
- Être capable de soulever de l’équipement lourd de plus de 9 kg ou 20 lb et de travailler debout, de se pencher, de se baisser et de bouger fréquemment les mains et les doigts.
- Doit parler couramment le français.
- Doit pouvoir voyager aux États-Unis pour suivre une formation.
- Formation technique ou spécialisée, un atout.
- Education or equivalent work experience required.
- Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
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