Field Service Technician
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Job Description
Field Service Technician installing, troubleshooting, and repairing Diebold Nixdorf’s banking and retail hardware and software. Providing preventive maintenance and customer training across an assigned territory.
Responsibilities:
- Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
- Provide scheduled inspections, cleaning, and other services
- Perform minor product repairs within an assigned territory
- Inspect products for correct operation and resolve or escalate issues according to established procedures
- Schedule services and complete required paperwork
- Work with customers to ensure satisfaction and understanding of product functionality
- Troubleshoot hardware using diagnostic tools and detailed analysis
- Perform component-level hardware repairs
- Clean and adjust electro-mechanical components on vaults, safes, chests, night drops, and drive-up equipment
- Configure and install scales and slicers using printers and cameras
- Perform preventive maintenance and routine checks
- Refill consumables as directed
- Install, move, add, change, and remove hardware and software products
- Instruct and train customers on installed product usage and operation
- Participate in training, KPI initiatives, and special projects
Requirements:
- Education or equivalent work experience required
- Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services
- Good written and verbal communication skills
- Driver's license and driving record that satisfies DN's fleet requirements
- Basic understanding of power tools and hand tools
- Mechanical aptitude
- Ability to use a voltmeter and read schematics
Benefits:
- Equal opportunity employer and diversity-valuing workplace
- Regular on-the-job, classroom, and web-based training
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