Field Service Technician
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Job Description
Field Service Technician supporting Pyrotek’s high-temperature industrial equipment. Traveling up to 80% to install, commission, troubleshoot, repair, and train customers.
Responsibilities:
- Provide technical and sales support to customers
- Travel to customer facilities and manufacturing sites throughout the U.S. and around the world
- Support equipment installations, startup, commissioning, maintenance, troubleshooting, repairs, and inspections
- Provide onsite technical support for equipment operation, maintenance, commissioning, and repair
- Inspect and test machinery and equipment to verify proper operation and performance
- Read and interpret mechanical drawings, electrical schematics, blueprints, operating manuals, and technical documentation
- Diagnose equipment issues and develop practical solutions
- Perform instrument loop checks and system safety checks
- Troubleshoot and tune equipment controls and system integration
- Apply PLC knowledge to support troubleshooting, programming, design, and maintenance
- Provide technical training to customers on equipment operation and maintenance
- Investigate equipment failures and customer complaints and determine corrective actions
- Prepare detailed technical reports documenting findings, recommendations, and resolutions
- Partner with Engineering, Manufacturing, Quality, and Sales to resolve technical issues and improve customer satisfaction
Requirements:
- Bachelor’s degree in Mechanical, Electrical, Industrial, Manufacturing Engineering, or a related discipline, or equivalent combination of education and experience
- Hands-on mechanical and/or electrical experience with manufacturing equipment
- Strong ability to troubleshoot machinery using technical principles, drawings, manuals, and established procedures
- Working knowledge of PLC controls and programming
- Ability to understand and troubleshoot electrical and mechanical systems
- Strong problem-solving and critical-thinking skills
- Ability to work independently and make sound decisions in the field
- Excellent communication skills and confidence working directly with customers
- Strong organizational skills and ability to manage multiple projects and priorities
- Proficiency with Microsoft Office, Visio, and CADD applications preferred
- Valid driver's license
- Valid U.S. Passport, or ability to obtain one
- Ability to travel up to 80% domestically and internationally
- Ability to work extended hours based on customer and project needs
- Candidate should be within close proximity of a major airport
Benefits:
- Full summary of Pyrotek's benefit offerings is available via the linked benefits information; specific benefits are not stated in the posting
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