Field Service Technician
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Job Description
Field Service Technician installing and repairing self-checkout systems for NCR Voyix, a unified commerce and payments platform. Serving retail customers across an assigned Atlanta territory.
Responsibilities:
- Perform customer installation, maintenance, and service calls promptly and effectively
- Service electromechanical equipment such as self-checkout systems within an assigned territory
- Perform maintenance, repair, preventive maintenance, and system overhauls
- Communicate with customers as a first-line response and identify appropriate solutions
- Organize and triage customer issues and address potential problems proactively
- Complete formal training to provide customers with needed service
- Work with service operations teachers, mentors, and coaches across territories
Requirements:
- Local candidate to specific geographic area
- Authorized to work in the US
- At least 18 years of age
- Valid driver’s license and driving record satisfying NCR fleet requirements
- PC skills, basic electronic skills, and familiarity with specific hardware and operating systems
- Ability to perform essential job functions with or without reasonable accommodation
- Familiarity with large servers, mainframe computers, and imaging software preferred
- A+ Certification, CompTIA, or N+ Certification preferred
- One or more years of related experience preferred
- Must pass applicable screening criteria
Benefits:
- Overtime available at time and a half
- 7 paid holidays and 6 paid floating holidays
- Paid vacation – up to 80 hours your first year
- 401K savings and retirement plan
- Company provided business use only vehicle
- Medical insurance available immediately
- Formal training provided through NCR Voyix
- Virtual and hands-on classroom training
- Dedicated teachers, mentors, and coaches
- Prolonged travel with driving several hours per day
- Flexible shift work
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