Field Services Engineer
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Job Description
Field Services Technician testing and commissioning Nextpower products with customer support in Australia. Providing expertise in solar technology and ensuring high-quality service.
Responsibilities:
- Test and commission Nextpower products
- Provide tracker control system expertise to deliver site upgrades, diagnostic troubleshooting, as well as repairs and maintenance to Nextpower tracking systems and associated technology of commissioning activities including completion of all testing and quality documentation
- Provide technical support for Nextpower customers worldwide, ensuring a best-in-class customer experience and providing product and systems expertise to maximize customer value
- Play a key role in third party qualification for O&M providers
- Support product development, sales, and marketing as requested
- Manage field testing of prototype and beta product lines
- Uphold Nextpower’s professional reputation and liaise with clients regarding remediation activities and warranty conditions
- Be an internal customer advocate within Nextpower
- Champion safe work practices and participate in reporting of incidents and potential areas of improvement
Requirements:
- Bachelor’s Degree in relevant field and/or equivalent experience required
- A good understanding of Australian WHS regulations, especially regarding the construction industry
- Knowledge of industry standard safe systems of work and experience with use of JSA and SWMS documents
- Good interpersonal/customer management service skills
- Excellent verbal and written communication skills
- Strong self-starter with ability to work both independently and as part of a team
- Experience with remote access and VPN technologies
- Strong knowledge of wireless technologies
- Strong knowledge and experience with Ethernet networks and IP enabled devices
- Strong Troubleshooting and problem-solving abilities
- Proficient in the use of standard business systems (Word, Excel, PowerPoint, Outlook etc.)
- Proficient in the safe use of hand tools (Laser levels, torque wrenches, grease guns, Battery drills, air compressors etc.)
Benefits:
- Be available for up to 100% travel
- Ability to carry a $2000 balance at a time on personal debit/credit card for travel expenses (Reimbursable)
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