Staff IT/MSP Engineer
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Job Description
Staff IT Engineer responsible for technical health of MSP's client base, designing deployment standards. Bridging business goals with technical execution, reporting to CTO or Director of Engineering.
Responsibilities:
- Develop "Gold Standards" for client environments (e.g., standardizing Entra ID configurations or Intune policies across all tenants).
- Manage and optimize the MSP's core toolset (RMM, PSA, Backup portals, and Documentation platforms).
- Evaluate emerging tech (like AI-driven helpdesk automation) and decide if/how to integrate it into the service offering.
- Act as the final "buck stops here" point for the most catastrophic or persistent technical issues.
- Design complex migrations (Cloud-to-Cloud, M&A integrations) that Senior Engineers then execute.
- Lead investigations into systemic failures to ensure they never happen again across any client site.
- You are measured by how much better you make the other engineers.
- Conduct code/script reviews and technical workshops.
- Define how the team documents environments to ensure "Single Pane of Glass" visibility.
- Oversee the implementation of zero-trust frameworks and MFA across the entire MSP stack.
- Ensure client environments meet regulatory standards (HIPAA, CMMC, SOC2) through automated auditing.
Requirements:
- 8–12+ years in IT, with at least 5 years specifically in an MSP environment.
- Expert-level knowledge of Microsoft 365 (Enterprise), Azure (Identity & Networking), and AWS.
- Proficiency in PowerShell, Python, or API integrations to "automate the boring stuff."
- Experience with EDR/XDR, SIEM, and Advanced Threat Protection.
- Ability to explain $100k architectural decisions to non-technical CEOs (The "Business-to-Tech" translator).
- Typical Certifications (2026 Standards) Microsoft: MS-102 (M365 Administrator Expert) or AZ-305 (Azure Solutions Architect).
- Security: CISSP, CISM, or advanced vendor certs (e.g., Palo Alto PCNSE).
- Frameworks: ITIL v4 or specialized MSP-centric management training.
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