Financial Clearance Representative L1 – PreReg
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Job Description
Remote financial clearance representative verifying patient coverage, eligibility, and financial responsibility for Ohio State University Physicians. Supporting patients and medical staff through accurate pre-registration.
Responsibilities:
- Contact patients or their designees to collect accurate coverage information
- Use integrated health information systems and telephone technology to facilitate customer interactions
- Search for patients in the EPIC database to reduce duplicate patient records
- Assess patients’ financial ability to pay and refer them to financial counseling when appropriate
- Send eligibility requests to payors to verify current coverage
- Maintain working relationships with medical staff, referring physicians, and their designees
- Provide customer service while complying with Office of Compliance and HIPAA confidentiality standards
- Alert management to system and workflow problems
- Create estimates, educate patients about financial liability, and collect copayments and deposits
- Perform other duties as assigned
Requirements:
- High school diploma/GED
- 1+ years of experience in insurance, healthcare, or related field
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Exceptional verbal and written communication skills
- High level of interpersonal skills for handling sensitive and confidential situations
- Ability to establish effective working relationships with patients, physicians, team members, and others
- Attendance, promptness, professionalism, attention to detail, cooperativeness, and politeness
- Ability to escalate issues when necessary
- Experience with PC applications including MS Office and Internet
- Ability to maintain employer training requirements
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Health reimbursement accounts
- Flexible spending accounts
- Retirement benefits
- Employee assistance program
- Paid time off
- Paid holidays
- Wellness program
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