Financial Operation Specialist
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Job Description
Financial Operations Specialist II resolving customer inquiries at Velera. Managing service tickets and processing payments while ensuring compliance with financial operations guidelines.
Responsibilities:
- Responding to internal and external customer inquiries and researching and resolving balancing problems.
- Assist with the training of department staff and providing update to the procedural documentation of the various functions.
- Manage service tickets from clients and internal staff and review the daily workflow.
- Complete daily exception item processing in adherence with established timeframes.
- Review and process validated payments, reject and return payments that cannot be validated.
- Work and resolve settlements tickets from internal and external clients via ticketing portal.
- Reconcile balance consolidation daily transaction postings.
- Process and balance daily Convenience check files ensuring transactions and returns are completed within established guidelines.
Requirements:
- Associates degree or equivalent business experience required.
- Four (4) years accounting or banking related experience required; preferably in the area of Settlement or Finance.
Benefits:
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
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