Forward Deployed Engineer, FDE
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Job Description
Forward Deployed Engineer leading enterprise integrations for Blue Machines’ AI platform. Deploying cloud and LLM solutions, supporting customer go-lives, and improving production reliability.
Responsibilities:
- Architect, build, and own complex integrations using REST APIs, WebSockets, and webhooks, focusing on scalability, low latency, and fault tolerance
- Design and deploy production solutions on GCP, AWS, or Azure, including networking, security, and cost decisions
- Lead integration of AI/LLM capabilities, including prompt design, orchestration, and evaluation, into customer workflows
- Act as the main technical contact for enterprise customers
- Run discovery, translate business requirements into technical solutions, and drive deployments to go-live
- Debug and resolve critical production issues across distributed systems
- Lead root-cause analysis
- Set up observability, monitoring, and alerting for integration workflows
- Drive automation and documentation standards
- Build reusable connectors, frameworks, and best practices to accelerate future deployments
- Mentor engineers
- Work with Product and Engineering to feed customer insights into the platform roadmap
- Travel to customer sites as needed, roughly 10–20%
Requirements:
- 5–8 years of software engineering experience, including at least 2–3 years in customer-facing, solutions, or integration engineering roles
- Strong expertise in Python or Java for backend services and integrations
- Required: deep hands-on experience deploying and operating production workloads on a major cloud platform (GCP preferred)
- Proven track record of designing and shipping large-scale integrations with enterprise systems (CRMs, contact center platforms, ERPs, internal APIs)
- Strong command of API design and authentication/authorization protocols (OAuth2, JWT, SAML/SSO, mTLS)
- Practical experience building with AI/LLM ecosystems (prompt engineering, RAG, LangChain-style orchestration, or agent frameworks)
- Strong system design skills, with experience making trade-offs around performance, reliability, and security
- Excellent problem-solving and communication skills, including comfort working directly with senior customer stakeholders
- Experience building or deploying software in healthcare, health tech, or digital health
- Familiarity with healthcare interoperability standards (HL7 v2, FHIR) and EHR integrations (Epic, Oracle Health/Cerner, athenahealth)
- Working knowledge of HIPAA, handling of PHI, and compliance frameworks such as SOC 2 or HITRUST
- Exposure to provider, payer, or patient-engagement workflows (scheduling, prior authorization, care coordination, patient outreach)
- Experience with telephony and real-time communication (SIP, WebRTC, Twilio, Genesys, Five9, Amazon Connect, Avaya) and voice AI pipelines (ASR/TTS)
- Hands-on experience with Postman, Wireshark, and observability stacks (Datadog, Grafana, Prometheus, OpenTelemetry)
- Strong grasp of CI/CD, containerization (Docker), and orchestration (Kubernetes)
- Prior experience as a Forward Deployed Engineer, Solutions Architect, or Technical Consultant at a high-growth startup
Benefits:
- Travel to customer sites as needed (roughly 10–20%)
- Equal opportunity employer
- Qualified applicants with arrest and conviction records will be considered in line with the San Francisco Fair Chance Ordinance
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