French-Speaking Customer Experience Specialist
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Job Description
French-speaking customer experience specialist supporting guest and landlord inquiries for The Flex’s global rental platform. Managing bookings, issue resolution, and service improvements through PMS and digital support tools.
Responsibilities:
- Respond to guest and landlord inquiries via email, chat, and phone in French and English
- Guide guests through reservation, check-in, and check-out processes using PMS tools
- Investigate and resolve issues quickly with a calm, empathetic, solution-focused approach
- Document interactions, feedback, and resolutions accurately
- Collaborate with Operations and Tech to identify recurring issues and propose improvements
- Optimize the user experience
- Identify opportunities to enhance stays and strengthen long-term relationships with landlords and guests
Requirements:
- Fluency in French and English (written and spoken)
- Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
- Excellent communication and interpersonal skills
- Strong organizational abilities and composure under pressure
- Comfortable using PMS, CRM, and digital support tools
- Problem-solving mindset with empathy, patience, and meticulous attention to detail
Benefits:
- Competitive compensation plus performance-based incentives
- Remote-first, results-driven culture — work from anywhere
- Real career progression opportunities as we expand globally
- High-performing, supportive international team
- Opportunity to help reshape the global rental industry
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