Front Line Care Clinician
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Job Description
Front Line Care Clinician supporting Medline health systems with clinical education, troubleshooting, trials, and implementations. Improving CAUTI, CLABSI, HAPI, and fall-prevention outcomes.
Responsibilities:
- Own clinical support activities related to retaining and growing Medline Front Line Care business
- Provide customer support, clinical troubleshooting, trial and implementation support, and clinical solutions execution
- Partner with health systems to improve outcomes for CAUTI, CLABSI, HAPI, and Fall Prevention
- Present and educate stakeholders on the safe and effective use of Front Line Care products
- Build and maintain account-level relationships with CNOs, ACNOs, ICU leaders, unit leaders, Infection Prevention, WOCN, Quality/Patient Safety, and other clinical stakeholders
- Support retention activities and participate in trials, implementations, and post-implementation support
- Collaborate with Front Line Care Specialists to pitch, perform assessments, and implement and maintain clinical solutions
- Collaborate in the field with Acute Care, IDN, Strategic Account Managers, Front Line Care Reps, and other partners
- Lead or attend local trade shows, educational dinners, chapter events, and product events as needed
- Maintain appropriate touchpoint frequency with priority accounts
- Perform in-services, just-in-time education, clinical troubleshooting, bedside audits, trial support, clinical solutions workshops, and protocol reviews
- Coordinate customer expectations, internal resources, clinical evaluations, implementation needs, and follow-up actions
- Participate in Front Line Care Clinical business reviews
- Initiate and facilitate communication and collaboration among relevant internal stakeholders
Requirements:
- At least 3 years of clinical experience (patient care, education, or medical sales/support)
- Position requires at least one of the following certifications or meeting state-specific requirements to practice: RN (Registered Nurse), CCRN (Critical Care Registered Nurse), APRN (Advanced Practice Registered Nurse), VA-BC (Vascular Access Board Certified), CRNI (Certified Registered Nurse of Infusion), CWOCN (Wound, Ostomy, and Continence Nursing Certification), CWCN (Certified Wound Care Nurse), WCC (Wound Care Certification), CNOR (Certified Perioperative Nurse), or CIC (Certified Infection Control)
- Education per certification requirements
- Ability to provide clinical subject matter expertise and educate on safe and effective product use
- Ability to collaborate with clinical and commercial stakeholders
- Ability to support trials, implementations, clinical evaluations, and account follow-up
Benefits:
- Competitive total rewards package
- Continuing education & training
- Health insurance
- Life insurance
- Disability benefits
- 401(k) contributions
- Paid time off
- Employee Assistance Program
- Employee Resource Groups
- Employee Service Corp.
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