Fulfillment Specialist
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Job Description
Fulfillment Specialist owning retail partnership order processing, compliance, and shipping. Coordinating strategic partners and internal teams to deliver accurate, on-time shipments.
Responsibilities:
- Own the full lifecycle of order processing, routing, and shipping for the assigned retail partnership
- Track orders from placement through delivery and proactively resolve issues before they become delays
- Ensure every shipment adheres to retailer-specific requirements and routing guides
- Monitor changing compliance standards and flag gaps before chargebacks or rejected shipments occur
- Serve as the primary point of contact for strategic partners
- Coordinate production schedules and shipping timelines with co-packers and strategic partners
- Resolve issues quickly through clear, proactive communication and keep schedules on track
- Track order status and provide data-driven operational visibility to the broader team
- Collaborate with logistics, sales, and customer service to keep teams aligned and informed
Requirements:
- Experience in operations, fulfillment, or supply chain roles
- Intermediate spreadsheet skills, including formulas, pivot tables, and data reporting
- Excellent communication skills and confidence building relationships with external partners
- Strong organizational skills under pressure and during high-volume periods
- Proactive ownership mindset and ability to identify problems early
- Preferred: Experience with retail partnerships and routing guides/compliance requirements
- Preferred: Familiarity with co-packer or third-party manufacturing relationships
- Preferred: Experience with order management or ERP systems
- Submit a resume and brief note explaining interest in the role and relevant experience
- Include "I am the next Irene!" in the note header
Benefits:
- Full Medical, Dental, and Vision healthcare coverage
- Unlimited Vacation and Sick Days
- 401(k) Retirement Plan
- Personal Cell Phone Reimbursement
- Company laptop
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