General Manager – Lending Transformation, Product Delivery
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Job Description
General Manager leading Lend & Protect Tribe within Personal Banking at ASB. Focusing on delivering exceptional customer experiences and strong commercial outcomes.
Responsibilities:
- Set direction and deliver outcomes
- Translate enterprise and Personal Banking priorities into a clear Tribe strategy, roadmap, and measurable outcomes
- Align stakeholders and squads to deliver against quarterly OKRs and strategic priorities
- Lead complex, multi-disciplinary delivery across lending and protection products and services
- Own customer, business, and risk outcomes
- Drive exceptional customer experiences across lending and protection journeys, continuously optimising processes and outcomes
- Balance commercial performance with strong risk management within ASB’s risk appetite
- Embed effective governance, transparency, and compliance across all Tribe activities
- Enable through data, technology, and performance
- Lead the development and optimisation of technology services and platforms within the Tribe
- Partner closely with Technology and Data & Analytics to deliver scalable, resilient, and customer-focused solutions driven by compliance requirements
- Use data and insights to inform decision making, improve flow, and uplift delivery performance
- Lead the Tribe and business performance
- Own financial performance, including budget, funding, and commercial outcomes
- Drive continuous improvement in delivery performance, leveraging PACE practices to enhance flow, quality, and velocity
- Provide clear reporting and visibility of performance through robust governance forums
- Build leadership, culture, and capability
- Lead and inspire a high-performing, inclusive Tribe, fostering a culture of ownership, collaboration, and continuous improvement
- Invest in talent development across the Tribe and broader PACE community
Requirements:
- Deep experience in lending product (Home/Personal or Business)
- Strong commercial acumen, with the ability to make strategic trade-offs that deliver value
- Proven senior leadership experience across large teams in financial services or similarly complex, regulated environments
- Deep experience leading large, cross-functional product teams and transformation programs
- A strong understanding of risk, compliance, and governance frameworks
- A data-led mindset, using insights to influence decisions and improve performance
- Exceptional stakeholder leadership, with experience engaging at Executive level
- A passion for developing leaders and building high-performing teams
Benefits:
- Southern Cross Health Insurance
- “You Do You” leave
- wellbeing allowance
- AIA Vitality
- staff banking benefits
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