German Speaking Customer Service Representative
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Job Description
German-speaking customer service representative supporting customers remotely from Braga, Portugal. Handling inquiries, resolving issues, and maintaining customer interaction records across phone, email, and chat.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in German
- Provide accurate information about products, services, and solutions
- Resolve customer issues promptly or escalate complex cases to appropriate teams
- Maintain detailed and accurate records of customer interactions
- Collaborate with the team to improve customer service processes
Requirements:
- Fluency in German (written and spoken) is mandatory
- Good command of English for internal communication
- Excellent communication and problem-solving skills
- Ability to adapt to rotating shifts, including nights and weekends
- Comfortable working remotely with a stable internet connection
- Previous experience in customer service is a plus but not required
Benefits:
- Competitive salary and benefits
- Fully remote position with flexibility
- Comprehensive training to help you succeed
- Opportunities for career growth within a supportive company culture
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