Global Resolution Engineer – Networking SME
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Job Description
Global Resolution Engineer specializing in networking for WEKA’s AI-native data infrastructure. Escalating customer issues across HPC, AI/ML, cloud, and enterprise deployments.
Responsibilities:
- Serve as the primary escalation point for complex customer issues involving networking, fabric design, connectivity, and performance in WEKA deployments
- Troubleshoot Layer 1–4 networking problems in high-throughput, low-latency AI/ML and HPC environments
- Mentor Customer Success Engineers, review case strategy, and improve team networking competence
- Analyze field data to identify emerging patterns, bottlenecks, and systemic flaws in network configurations
- Maintain and evolve WEKA’s Known Issues Database, Technical Advisories, and Knowledge Base with network-centric content
- Partner with Development to provide root cause analyses and influence product capabilities and diagnostic tools
- Conduct advanced networking training for internal support teams and key customers
- Participate in technical design reviews with internal teams and customer architecture teams
- Improve internal tooling for packet capture, latency analysis, flow visualization, and path validation
- Represent GRE in cross-functional architecture reviews involving customers, field engineers, and partners
- Support global 24/7 operations through on-call participation and high-severity incident resolution
Requirements:
- Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field; equivalent experience accepted
- 15+ years in advanced technical support, network engineering, or network architecture roles in enterprise, cloud, or HPC environments
- Demonstrated ability to act as a technical lead in multi-team escalations and customer-critical situations
- Experience working with or supporting AWS, Azure, or GCP and hybrid deployments is preferred
- English fluency required; additional languages a plus
- Flexibility to support global operations, including on-call rotation and occasional travel
- Subject matter expertise in modern data center networking, including Ethernet (10/25/40/100/400G), Infiniband (HDR/NDR), RDMA (RoCE), DPDK, and UCX
- Extensive experience with multi-vendor enterprise switching and routing platforms, including Arista, NVIDIA/Mellanox, Cisco, and Juniper
- Deep understanding of TCP/IP, LACP, ECMP, jumbo frames, MTU tuning, congestion control, and QoS in storage and compute networks
- Hands-on experience with network telemetry tools, performance tuning, and link-level diagnostics, including ethtool, iperf, perfquery, ifconfig, and fabric utilities
- Advanced Linux systems administration, emphasizing network stack debugging and tuning with sysctl, iptables/nftables, and routing tables
- Proven ability to resolve complex technical issues in distributed systems, particularly storage-heavy, compute-intensive workloads
- Excellent written and verbal communication skills
- Ability to lead architectural discussions on datacenter fabrics for scale-out systems
- Strong documentation skills for internal guides and customer-facing technical content
- Familiarity with WEKA’s architecture and networking requirements is a strong plus
- Experience with Kubernetes networking, Terraform, Ansible, or Python/Bash scripting is a bonus
Benefits:
- Support global 24/7 operations through on-call participation
- Occasional travel
- Equal opportunity employment and nondiscrimination protections
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